Online platforms have helped businesses reach more customers, but now, businesses have to build and maintain their presence in both offline and online worlds. The reputation of a company among the general public largely contributes to its sales and growth in the long run. So, online reputation management has become an important measure, especially for small businesses trying to establish an online presence. Before embarking on this path, here are mistakes small businesses should avoid: 1. Absence on social media platforms Social media platforms have emerged as powerful tools for businesses, helping them actively engage with their audiences and promote their products and services. These days, when one comes across a brand’s name for the first time, they usually check the company’s social media profile before deciding if they should engage with the brand. So, if a business does not have a social media profile, it can seem unreliable to potential consumers or deter them. Businesses do not need to have a presence on all social media platforms. Instead, they should focus on 3–4 platforms that are popular among the businesses’ target audiences. Being active on these platforms means posting regularly and creating innovative campaigns that can strike a chord with the target group.